{"id":695,"date":"2023-06-02T15:43:52","date_gmt":"2023-06-02T15:43:52","guid":{"rendered":"http:\/\/148.76.139.49\/qci-global\/?page_id=695"},"modified":"2023-07-04T15:08:29","modified_gmt":"2023-07-04T15:08:29","slug":"iso-20000","status":"publish","type":"page","link":"http:\/\/148.76.139.49\/qci-global\/iso-20000\/","title":{"rendered":"ISO 20000 IT Service Management"},"content":{"rendered":"\n
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ISO 20000 IT Service Management<\/h1>\n

ISO\/IEC 20000 certification for IT service management can indeed provide organizations with a competitive advantage and enhance their brand reputation. <\/p>\n

ISO 20000-1:2018 is the latest version of the standard for IT service management, and it provides organizations with a framework to establish a robust technology service management system. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

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Today\u2019s environment is filled with intense scrutiny but being competitive means never standing still.<\/h2>\n

QCI Global helps you see a way forward so you can advance confidently.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

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Meet Contractual Requirements<\/h3>\n

Implementing ISO 20000-1:2018 demonstrates an organization’s commitment to meeting customer expectations and supporting their requirements in IT service management.<\/p>\n <\/div>\n

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Keep Customers Front of Mind<\/h3>\n

The organizations deliver an enhanced customer experience with integrity and provides evidence of their commitment to best-practice IT service management. <\/p>\n <\/div>\n

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Drive Business Performance<\/h3>\n

ISO 20000 provides a framework for aligning service management objectives with the strategic direction of the organization. By adopting ISO 20000, organizations can establish a set of measurable objectives that support the overall business goals and objectives. <\/p>\n <\/div>\n\t\t\t\t

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Easily Integrate with Existing Management Systems<\/h3>\n

The updated structure of ISO 20000-1:2018 follows the High-Level Structure (HLS) defined by ISO, which provides a common framework for management system standards. This updated structure, known as Annex SL, allows for easier adoption and integration of ISO 20000 with other ISO-compliant management systems, such as ISO 9001 for quality management or ISO 14001 for environmental management.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

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What Is It?<\/h2>\n

ISO 20000 takes a risk-based approach to service management, which means that organizations are encouraged to identify, assess, and manage risks related to their service delivery processes.<\/p>\n\t\t\t\t

ISO 20000-1:2018 is the internationally recognized standard for service management systems. It provides organizations with a framework to establish, implement, maintain, and continually improve their service management practices. <\/p>\n <\/div>\n <\/div>\n

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