{"id":893,"date":"2023-06-16T14:28:23","date_gmt":"2023-06-16T14:28:23","guid":{"rendered":"http:\/\/148.76.139.49\/qci-global\/?p=893"},"modified":"2023-06-20T09:53:43","modified_gmt":"2023-06-20T09:53:43","slug":"iso-9001-certified-quality-management-system-pushes-redarc-to-market-leader-position","status":"publish","type":"post","link":"http:\/\/148.76.139.49\/qci-global\/2023\/06\/16\/iso-9001-certified-quality-management-system-pushes-redarc-to-market-leader-position\/","title":{"rendered":"ISO 9001-Certified Quality Management System Pushes REDARC to Market-Leader Position"},"content":{"rendered":"\n
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At a Glance<\/h3>\n\t\t\t\t

REDARC Electronics has grown from humble beginnings to become a world-class advanced electronics manufacturer, serving both domestic and international markets. Today, REDARC operates a state-of-the-art manufacturing facility in South Australia, employing more than 170 people across two locations.<\/p>\n\n\t\t\t\t\t

Early on, REDARC found itself struggling with declining product quality, technology stagnation and a shrinking customer base. It needed a way to increase product reliability and consistency, improve operational efficiency and drive more rapid innovation. To meet these challenges-and provide a framework for how it would operate in the future-REDARC teamed with QCI Global in 1996 to become ISO 9001-certified. That achievement \u2013 more than 20 years ago \u2013 has proved to be instrumental in helping the company shape its business strategy, positioning it for sustained growth while providing a framework for continuous improvement.<\/p>\n\n\t\t\t\t\t

\u201cCustomers can see we understand what quality is all about \u2013 it\u2019s in our DNA.\u201d<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Background<\/h3>\n\n\t\t\t\t\t

REDARC was founded in 1979 by electronics engineer Bob Mackie. This Lonsdale, South Australia-based company designs and manufactures a range of electronic voltage converters, power supplies, battery chargers, brake controllers and associated products. These include extremely high quality inverters, power supplies, battery chargers, CANBus modules, trailer braking products and customized electronic modules with tight specifications.<\/p>\n\t\t\t\t\t\n\t\t\t\t\t

While many of its products are supplied direct to companies such as Volvo, DAF, Mercedes-Benz and Scania Trucks, REDARC also services the auto-electrical trade industry, with its products sold into the car, truck, forklift, boat, 4-wheel drive and motor home aftermarkets. In essence, REDARC\u2019s products can be found in any moving vehicle that uses battery power, including cars, boats, trucks, mining equipment, buses and emergency vehicles.<\/p>\n\t\t\t\t\t\n\t\t\t\t\t

The Challenge<\/h3>\n\n\t\t\t\t\t

REDARC has evolved from a small job shop to become a world-class electronics manufacturer. But the transition wasn\u2019t without its difficulties. After purchasing the business in 1997 following the premature death of its founder, new CEO Anthony Kittel realized he had a lot of work to do. With eight employees and operating out of a tin shed in South Australia, the company found itself in a situation with which many growing businesses can identify: an increasing number of manual processes and poorly defined controls were leading to production errors, ongoing inefficiencies and declining customer confidence.<\/p>\n\n\t\t\t\t\t

“One of the first things we did was refocus our company around the philosophy of \u2018the customer is king.\u2019 We instilled in our employees the idea that the customer is the foundation of the business and everything we do must be aligned with this mission, including the way we service the customer after the sale.”<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t

Another crucial initiative Kittel implemented was a \u201cno questions asked\u201d warranty policy, which stipulated that if a customer has a problem with one of its products, REDARC will replace it free of charge.<\/p>\n\n\t\t\t\t\t

\u201cAn essential component to meeting that obligation was that we had to work really hard on improving product reliability,\u201d Kittel said. \u201cThe other element was that we had to educate the customer-because if the issue wasn\u2019t a product issue but an installation or application problem, we needed to be able to give them correct advice.\u201d<\/p>\n\t\t\t\t\t\n\t\t\t\t\t

\u201cThe certification brings a process-based approach to our production environment and is essential to providing assurance to our customers that we are focused on continuous improvement and high-quality service and support.\u201d<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

REDARC\u2019s ISO 9001-certified Quality Management System sets the stage for rapid growth and global expansion and positions the company to be become a market leader.<\/p>\n","protected":false},"author":1,"featured_media":894,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[],"yoast_head":"\nISO 9001-Certified Quality Management System Pushes REDARC to Market-Leader Position - QCI Global<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/148.76.139.49\/qci-global\/2023\/06\/16\/iso-9001-certified-quality-management-system-pushes-redarc-to-market-leader-position\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 9001-Certified Quality Management System Pushes REDARC to Market-Leader Position - 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