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                  <h1>Non-Conformance Processes</h1>
                  <p class="highlighted">This page describes how findings raised at your QCI Global audit are managed.</p>
                  
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                  <h2>Definitions</h2>
                  <p class="highlighted">Before proceeding, please read through the definitions on this page to ensure you have all the information to hand.</p>
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                        Major Non-Conformance 
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                        <div class="accordion-body"><p>Based on objective evidence, the absence of, or a significant failure to implement and/or maintain conformance to the requirements of the applicable standard. (i.e. the absence of or failure to implement a complete Management System clause of the standard);</p> 
						<p>or</p>
						<p>A situation which would on the basis of available objective evidence, raise significant doubt as to the capability of the Management System to achieve the stated policy and objectives of the customer.</p></div>
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                        Minor Non-Conformance
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                        <div class="accordion-body"><p>Information received by QCI Global Assurance in reaction to a product, a person’s performance or a process which is used as a basis for improvement.</p></div>
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                     <h3 class="textBlue">Major Non-Conformance Process</h3>
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            <li>This category of findings requires QCI Global to issue a formal NCR; to receive and approve your proposed correction and corrective action plans, and formally verify the effective implementation of planned activities</li>
 <li>Correction and corrective action plan(s) should be submitted to QCI Global prior to commencement of follow-up activities as required</li>
 <li>Follow-up action by QCI Global must ‘close out’ the NCR or reduce it to a lesser category within 90 days or as specified in NCR form</li>
 <li>Failure to comply with this process may impact your certification, e.g. suspension of certification</li>
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                     <h3 class="textBlue">Minor Non-Conformance Process</h3>
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						<li>This category of findings requires QCI Global to issue a formal NCR; to receive and approve your proposed correction and corrective action plans, and formally verify the effective implementation of planned activities at the next scheduled audit or within specified time frames.</li>
<li>Failure to comply with this process may result in a major non-conformance being issued or suspension of your certification.</li>
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