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                  <h1>Complaints and Appeals</h1>
                  <p class="highlighted">Complaints, Feedback and Appeals Management Process at QCI Global Assurance</p>
                  <p>This page describes how complaints, appeals and feedback can be made to QCI Global Assurance, together with information on how a complaint, appeal or feedback is managed by us.</p>
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                  <h2>Definitions</h2>
                  <p class="highlighted">Complaints, Feedback and Appeals Management Process at QCI Global Assurance</p>
                  <p>Once you are sure you have all the necessary information about your Complaint or Appeal, please contact us.</p>
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                     <h2 class="accordion-header" id="flush-Complaint">
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                        Complaint 
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                     <div id="accordion-feedback-complaint" class="accordion-collapse collapse" aria-labelledby="accordion-feedback-complaint" data-bs-parent="#feedbackAccordion">
                        <div class="accordion-body"><p>A formal expression of dissatisfaction about QCI Global Assurance personnel, services, decisions and/or clients.</p></div>
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                     <h2 class="accordion-header" id="flush-Feedback">
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                        Feedback 
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                     <div id="accordion-feedback-Feedback" class="accordion-collapse collapse" aria-labelledby="accordion-feedback-feedback" data-bs-parent="#feedbackAccordion">
                        <div class="accordion-body"><p>Information received by QCI Global Assurance in reaction to a product, a person’s performance or a process which is used as a basis for improvement.</p></div>
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                        Appeal 
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                     <div id="accordion-feedback-Appeal" class="accordion-collapse collapse" aria-labelledby="accordion-feedback-appeal" data-bs-parent="#feedbackAccordion">
                        <div class="accordion-body"><p>Formal request by complainant for review of the outcome of a complaint investigation.</p></div>
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                        Certification Approver 
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                     <div id="accordion-feedback-Certification-Approver" class="accordion-collapse collapse" aria-labelledby="accordion-feedback-certification-approver" data-bs-parent="#feedbackAccordion">
                        <div class="accordion-body"><p>A person authorized by QCI Global Assurance to make a certification decision.</p></div>
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                        Decision 
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                     <div id="accordion-feedback-Decision" class="accordion-collapse collapse" aria-labelledby="accordion-feedback-decision" data-bs-parent="#feedbackAccordion">
                        <div class="accordion-body"><p>A person authorized by QCI Global Assurance to make a certification decision.</p></div>
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                        Responsible Person 
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                        <div class="accordion-body"><p>Person within QCI Global Assurance allocated responsibility for case managing a complaint.</p></div>
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                        Complaints &amp; Appeals Document
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                        <div class="accordion-body"><p>This document defines how complaints, appeals and positive feedback shall be received and managed by QCI Global.</p>
                           <p><a href="pdf/Complaints and Appeals Management - Clients.pdf" target="_blank" rel="noopener">View the Complaints &amp; Appeals Document here.</a></p></div>
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