All products - opened or not - can be returned for any reason. Send the items back to us within 60 days and we'll refund your money. LuckyVitamin brand products can be returned within 1 year! Once we receive the package, we'll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). If 60 days has passed since your purchase, we're sorry, but we can't accept this item as a return.

Never run out of your favorite health products again! Save money and time with Autoship, our automatic order replenishment program. Conveniently manage your deliveries online, and cancel anytime. As you shop, look for the "Save with Autoship" option on eligible items. Select how often you want your products delivered. Once you've checked out, we'll set up your future deliveries and get you access to an online portal where you can skip, change or cancel your delivery schedule at any time. For extra savings, shop our bonus brands. You'll receive an extra discount off our already low prices on each future Autoship delivery.

*Note, prices are subject to change and any such changes, positive or negative, will be automatically applied to items ordered through the program. Shipping costs will be added based on our current shipping terms. Autoship is currently only available to the United States.

You will receive a confirmation email within 24 hours of placing your order (usually within a few minutes). This email will provide the confirmation numbers and order tracking numbers to track your order while it is still in our system (if you opt to create an account). Using the order tracking feature on the menu bar at the top of the site you will be able to track the status of your order once it has shipped. Please allow up to 48 hours for your order to process before shipping. After your order has shipped we will send an email to the address provided with a verified carrier tracking number so that you can continue to track your shipment online.

The LuckyVitamin.com Shopping Cart is safe and secure. It protects both your privacy and the accuracy of your order. You can easily add, remove and update the quantities of your items directly from the shopping cart. At Checkout you will then be prompted to enter in your email address, billing information, and credit card information. Once your order is sent you will receive a confirmation email with tracking information. We’re happy to help. Just call if you need us: 1-888-635-0474.

We accept all major credit cards including: Visa, MasterCard, American Express and Discover. We also accept PayPal. You may also pay by certified money order (see Offline Ordering Options below).

All orders placed through LuckyVitamin.com are 100% secure and encrypted. Our storefront and credit card gateways operate on an ultra-secure encrypted storefront software platform. We are VeriSign secured certified and verified Hacker Safe which further guarantees your privacy and the security of your confidential information.

We consider nothing more important than the security of our customer data. Our security team actively tests for vulnerabilities from points of presence around the world. It is important to us that you feel safe and secure when providing your personal and billing information to us. We use the highest levels of internet security technologies. All confidential information is sent via Secure Sockets Layer (SSL). This information is encrypted and can only be read on your computer and our dedicated servers. It is unreadable during transit over the internet so hackers and online spies can’t get your information. In the event of unauthorized use of your credit card, you must notify your credit card provider immediately as set forth though their reporting regulations and procedures.

With thousands of honest and unbiased reviews on our huge range of health and wellness products, you can research and shop with confidence. Our reviews are from real customers who own and have used the products you want to know about. We don't edit. We show you the good and the bad so you can make the right decision. Create a MyLucky account and contribute your own reviews today!

You may place your order over the phone with one of our Customer Support Representatives by calling 1-888-635-0474, or via fax: 1-888-635-6190 with our printable order form, or by mail by sending in certified money order along with your order form (sorry, no personal checks).

We make shipping with LuckyVitamin.com as easy and as hassle free as possible. Qualified item orders over $25 ship free for LV+ members. All other qualified item orders over $49 ship free. Over 95% of our items qualify! Orders under $49 ship for a low flat rate of only $6.95 per order (applies to domestic orders (48 states) only when standard shipping plan is selected. We also offer an array of expedited delivery methods and alternative carriers. Why are some items "qualified" and others aren't? Because we always want to offer you the lowest possible price on all items, we are not able to offer flat and free shipping on some of our items. When we are able to offer an item with free or flat rate shipping, we do!

We ship direct to more than 30 countries.

Pennsylvania residents add 6% sales tax on all personal care products, aromatherapy, pet products, appliances and books.

Miss out on a recent sale? No problem! LuckyVitamin will price adjust products on your order for up to 14 days after the original order date. If the product you ordered drops in price or becomes eligible for a new promotion please contact us to receive a credit toward your original payment method. Some exclusions apply including BOGOs, Free Gifts with Purchase, Autoship Discounts, Brands that are excluded from the promotion, and Bulk or wholesale purchases over $1,000. New promotions cannot be stacked on top of promotions that existed on the original order. Learn More

On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be back-ordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available.

Here at LuckyVitamin.com we have a great relationship with our suppliers so we are usually able to get your products very quickly. If your back-ordered item(s) will arrive in a timely manner from the manufacturer, we will delay your shipping so we can send your order in its entirety. If your back-ordered item(s) will not arrive in a timely manner from the manufacturer, we will ship your partial order and automatically ship the back-ordered items as soon as they become available at no extra cost to you.

We take pride in our customer service. We’re committed to providing you with the best value and quality service on the internet. If you are not 100% satisfied, please let us know immediately! We will do our best to resolve any issues and deliver satisfaction.

Your privacy is a high priority to us. We will never share your name, mailing address, e-mail address, or phone number with another party. Additionally, any personal information you provide us will be held strictly confidential. Our site utilizes advanced encryption and security measures, so your personal information is always protected. Learn More

Signing up for a free MyLucky account is the best way to shop and save on LuckyVitamin.com. MyLucky account holders get access to special promotions, news and announcements as well as the added benefit of numerous advanced shopping features:

• Saved Billing & Personal Information
• Advanced Order Management Options
• Track Orders & Shipments
• Review Old & Recently Placed Orders
• Address Book Management
• Review & Rate Products
• Rewards Points
• Wish List Management
• MyRegimen - Favorites for Easy Ordering
• Manage Communication Preferences
• Print Receipts
• Duplicate an Order Quickly
• Plus Much More!

Sign up today to start enjoying all the benefits and convenience. As always, your information is kept private and secure.

When you sign up for a MyLucky account, you will automatically begin accruing LuckyReward Points for every qualifying item you buy on eligible purchases made online at LuckyVitamin.com or through our toll free number 1-888-635-0474.

You will be able to track LuckyReward Points online through your MyLucky account. Once you have earned 500 LuckyReward Points, you are eligible for a $5.00 LuckyReward's Gift Certificate code that will be automatically delivered to you via email within 48 days.

LuckyReward Gift Certificates expire 60 days from receipt and can be used towards future LuckyVitamin.com purchases. They may also be combined with other offers!